Treatment Plan Explainer & Payment Options

An assistant that explains proposed treatment in plain language, breaks down the cost transparently, and surfaces payment plans, so patients say yes with confidence instead of stalling on price or confusion.

Case acceptance & finance

The pain point

Cost is the single biggest barrier to treatment acceptance, compounded by confusing plans, dental jargon and unspoken anxiety. Patients leave to think about it and never return.

#1 barrier

Financial concern is the top reason patients decline treatment

6 wks to 3 yrs

Payment plans (Afterpay, Zip, Openpay) make large plans manageable

How the chatbot solves it

After the dentist proposes a plan, the assistant translates it into everyday language with simple analogies, shows a transparent cost breakdown, and lays out payment options. Patients can ask questions privately, at their own pace, before committing.

Explains

Plain-language description of each procedure with relatable analogies.

Itemises

Transparent cost breakdown, gap after health fund where known.

Finances

Surfaces payment plans and instalment options.

Reassures

Answers cost and pain questions without pressure.

UX interaction diagram

End-to-end flow from treatment proposal through patient questions to acceptance or escalation.

flowchart TD A([Dentist proposes treatment plan]) --> B[Assistant sends plain-language summary] B --> C{Patient reaction} C -->|I do not understand| D[Explain procedure with analogy] C -->|Too expensive| E[Show cost breakdown + payment plans] C -->|Worried it will hurt| F[Explain comfort options + reassurance] D --> G{Ready to proceed?} E --> G F --> G G -->|Yes| H[Book treatment + confirm] G -->|Has more questions| I[Queue for dentist call-back] H --> J([Treatment accepted + scheduled]) classDef e fill:#f8ebe4,stroke:#b34a39,color:#2e2a26; classDef s fill:#f5e6da,stroke:#c2613d,color:#2e2a26; class I e; class H,J s;

Sample conversation flow

After consult, crown recommended.

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