Practice Health Check

The Dental Practice AI Readiness Scorecard

12 quick questions. See where your practice is quietly losing patients and revenue, and what AI agents could recover.

Progress

0 / 12 answered Score: 0 / 24

Area 1: New-patient capture & after-hours

1After-hours enquiries (website, missed calls, messages) are captured and followed up by reception the next morning.

2A new patient who contacts your practice at 9 pm can book or at least register interest without waiting until the next morning.

Area 2: No-shows & cancellations

3Patients who need to cancel can reschedule quickly without having to call during business hours (for example, via SMS link or online self-serve).

4When a cancellation comes in, a waitlist patient is automatically offered that slot before reception has to make any manual calls.

Area 3: Recall & reactivation

5Patients overdue for a check-up or clean receive an automated reminder via SMS or email without reception having to run manual recall lists.

6Patients who haven't visited in 12 or more months are identified and re-engaged with a targeted message rather than being left in the practice management system untouched.

Area 4: Treatment plan acceptance

7Patients who receive a treatment plan get a plain-language follow-up (written summary, cost breakdown, payment options) they can review at home before deciding.

8Patients who leave without booking their recommended treatment receive a follow-up message within a week to answer questions and make it easy to proceed.

Area 5: Front-desk load

9Reception can handle incoming call volume without regularly missing calls or putting patients on hold for more than a minute or two.

10Routine administrative tasks (confirming appointments, answering FAQs, taking messages) do not prevent reception from focusing on patients who are physically present in the practice.

Area 6: Patient anxiety & experience

11Anxious or first-time patients receive information before their visit (what to expect, who they'll see, how to manage nerves) rather than arriving cold and uncertain.

12Patients have an easy way to ask questions or share concerns between appointments, rather than needing to call or wait until the next visit.

Answer all 12 questions to reveal your score.

Your score by area

Want the full picture for your practice?

Email us for a free 20-minute walkthrough built around your numbers. We'll look at where your biggest gaps are and what an AI agent could realistically do about each one. No obligation, no sales pitch.

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Context for question benchmarks: Planet DDS 2025 (no-shows and last-minute cancellations account for 5 to 15% of scheduled appointments); Cast Hub industry research (active patient recall retention ranges 55 to 65% for practices with systematic outreach); BDO and Gorilla Jobs Dental Industry Report 2025 (front-desk capacity and staffing pressure); mConsent patient engagement data (treatment acceptance rates and follow-up impact); ADA Dental Fees Survey (average check-up and clean approximately $233 in Australia). AI agents at FriendlyBots handle booking, reminders, recall, and communication tasks. Anything clinical or sensitive is always handed off to a qualified human.