Patients who don’t understand costs leave · mConsent
(acceptance research)
FriendlyBots specialises in AI agents built
specifically for Australian dental operations. We understand HICAPS,
health fund billing, and the PMS systems your team runs every day:
Dental4Web, EXACT, Praktika and others. Our agents book, remind, recall,
explain and reassure, and they always hand off cleanly to your team when
a human touch is needed.
At an average check-up fee of ~$233 (ADA), a practice running 40
chairs/week with ~23% of appointments at risk has roughly
$4,300+ of bookings at stake every week
(illustrative; your numbers will vary).
Six ways FriendlyBots plugs these leaksSee all six solutions →
FriendlyBots
Six pain points. Six solutions.
Pain points & solutions
1
Smart Booking & Triage
PainA missed call is a lost patient. Enquiries arrive after hours and
while reception is busy.
SolutionA 24/7 agent books appointments, captures every enquiry and
triages urgency.
Books directly into your PMS, even at 11 pm on a Sunday.
2
No-Show Reduction
PainEmpty chairs from no-shows and last-minute cancellations drain
revenue and staff time.
SolutionAutomated confirmations, one-tap rescheduling and instant
waitlist backfill keep the chair full.
Sends timely reminders via SMS or email. Fills gaps automatically.
3
Recall & Reactivation
PainMost practices keep only 55–65% of recall patients; the
rest quietly drift away.
SolutionWarm, personalised nudges bring lapsed patients back with easy
one-tap rebooking.
Knows who is overdue and reaches out at the right moment.
4
Treatment Plans & Payments
PainCost and confusion stall treatment. Patients leave to think about
it and never return.
SolutionPlain-language explanations, transparent costs and payment plans
help patients say yes.
Covers health fund rebates, payment plans and answers cost questions
privately.
5
Front Desk Co-Pilot & FAQ
PainReception is overloaded, juggling calls, billing and health-fund
questions simultaneously.
SolutionThe agent answers routine questions (hours, parking, HICAPS,
fees) and hands off clinical matters.
Frees your receptionist for patients who are actually in front of
them.
6
Anxiety & Pre-Visit Prep
PainFear of pain and the unknown stops patients booking and following
through.
SolutionA calm, private agent explains what to expect, covers comfort
options and briefs the clinician.
Patients arrive prepared. Clinicians know what to expect before the
patient sits down.
Why FriendlyBots
Built for Australian practices
HICAPS, major health funds, and the PMS systems your team already
uses: Dental4Web, EXACT, Praktika. No generic chatbot.
Always hands off to a human
Our agents know their limits. Anything clinical, urgent or sensitive
routes straight to your team. AHPRA-aware by design.
Live in weeks, not months
We configure, test and deploy quickly. You see results from day one.
No lock-in: 30-day pilot, cancel any time.
Want to see this working in your practice?
Book a 20-minute walk-through. We will build a live demo around your
PMS, your patient types and your workflows. No lock-in, no charge.